Shipping policy

Shipping charges

Shipping is calculated and displayed at checkout. Freight items are quoted separately.

Where orders ship from

Everything ships from our warehouse in Massachusetts. Most orders come from the manufacturer to us first, then out to you. We don't drop ship.

Processing and delivery

If we have it in stock, we do our best to get it out the same day. If we're getting it from the manufacturer, expect a day or two before it ships. If anything is going to take longer than that, we'll confirm the lead time with you before we process the order, so you're not waiting on something you didn't agree to.

Special-order and backordered items run on the manufacturer's lead time. We'll give you that number up front, and if it changes we'll contact you. If the new timeline doesn't work, you can cancel without penalty.

Ground shipping typically takes 3–7 business days after an order ships. Delays caused by weather, holidays, or carrier disruptions are outside our control.

Expedited shipping

Case by case. If the manufacturer will expedite, we're open to it. Not all of them allow it. Any added cost gets added to the order.

Freight (LTL) shipments

Larger and heavier items ship LTL freight. Standard LTL means curbside delivery to a commercial address, someone there to receive and sign for it, and no liftgate unless requested.

Inspect the shipment before you sign, and note any damage on the delivery receipt. That note is what makes a claim possible, so don't skip it.

If you need a liftgate, a residential delivery, or a scheduled delivery window, tell us before it ships. Extra handling is added to the order.

Damaged or lost shipments

Contact us right away and we'll help you work it out with the carrier. Claims move faster when damage was noted at delivery and you have photos.

Tracking and address changes

Tracking numbers are emailed as soon as they're available. If you entered the wrong address, email us immediately. If the order hasn't shipped we may be able to change it, though we can't guarantee it once processing has started.

Where we ship

United States only. We don't ship to Canada or anywhere else internationally.

Returns

See our Refund Policy.

Questions? Email info@pump-stop.com or call (781) 281-8905.