Refund policy

Most of what we sell is special order, so returns work differently here than at a general retailer. Read this before you order — it'll save you money.

Before you buy

Order by part number and confirm the spec. We don't spec pumps for applications, and a wrong pump often can't go back.

Returns

Like-new, undamaged, non-defective items can be returned within 30 days at your expense. Items must be in original packaging and are subject to the manufacturer's return policy. Refunds exclude the original shipping charge and any return shipping we incur. Restocking fees of 0–100% may apply depending on the product.

Non-returnable items

Explosion-proof (XP) pumps, mechanical seals, O-rings, custom and specialty builds, parts, and any unopened item returned after 30 days. These cannot be returned for any reason other than a defect or a shipping error on our part.

How to start a return

Email info@pump-stop.com with your order number, the reason, and clear photos or video. We'll issue a Return Authorization number. Don't ship anything back without one — unauthorized returns may be refused. Use a trackable service; we can't cover returns lost in transit. Refunds go back to the original payment method.

Refusing delivery without prior authorization means the return won't be accepted.

Wrong pump

We don't do straight exchanges. A wrong pump is handled as a return, with a restocking fee where one applies, and a new order for the right part. If the item is on the non-returnable list above, there's no return path, which is why we ask you to confirm the part number before ordering.

Cancellations

Once an order is placed and paid for, cancelling is treated as a return and may incur a 15% fee. Duplicate orders are the buyer's responsibility and may be subject to restocking fees. The exception is a manufacturer lead time change — if we come back with a new timeline that doesn't work for you, you can cancel without penalty.

Reasons we don't accept

"I changed my mind" and "I found it cheaper elsewhere" aren't grounds for a return. If price is a factor, ask us about a price match before you order — we'll look at an identical product from a competitor. After the order is placed it's too late.

Refund timing

Refunds are issued once approved. If you don't see the credit, check with your bank or card issuer; it can take up to 30 days to appear.

Defects and warranty

Warranty comes from the manufacturer and varies between them. If something's wrong, contact us and we'll coordinate with the manufacturer and run point for you.

Questions? Email info@pump-stop.com, call (781) 281-8905, or use the chat button.

Policies are subject to change based on manufacturer terms, carrier policies, and supply chain conditions.